1. Introduction
This Privacy Policy describes how THE ONLIVE L.L.C. ("ONLIVE", "we", "us", or "our") collects, processes, and protects personal data when you access and use our website and platform.
We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.
2. Data Controller
THE ONLIVE L.L.C.
XHEMAJL MUSTAFA 26
10000
Prishtine
Republic of Kosovo
Email: office@ontoken.io
3. Scope of Data Processing
We may collect and process the following categories of personal data:
3.1 Access and Usage Data
- IP address
- Browser type and version
- Operating system
- Referrer URL
- Pages visited
- Date and time of access
- Device type
3.2 Account Data (if applicable)
If you create an account or log in:
- Email address
- Encrypted password
- Account-related activity
3.3 Interaction and Platform Data
While using ONLIVE services:
- Viewed tours and content
- Time spent on platform
- Interaction with VR features
4. Purposes of Processing
We process personal data for the following purposes:
- Provision and operation of the platform
- User authentication and account management
- Improvement of services and user experience
- Analysis of platform performance
- Ensuring system security and preventing misuse
5. Legal Basis for Processing (GDPR)
Where applicable, we process personal data based on:
- Consent (Art. 6(1)(a) GDPR)
- Performance of a contract (Art. 6(1)(b) GDPR)
- Legitimate interests (Art. 6(1)(f) GDPR), including platform security and optimization
6. Cookies and Similar Technologies
We use cookies and comparable technologies to:
- Ensure proper website functionality
- Analyze user behavior
- Enable embedded content (e.g., video services)
7. Third-Party Services
We use third-party providers to operate and improve our services:
7.1 Hosting and Infrastructure
These providers may process data, including IP addresses, to ensure secure and efficient delivery of content.
- Vercel
- Cloudflare
7.2 Embedded Content
When accessing embedded videos, data such as your IP address may be transmitted to YouTube.
- YouTube (Google LLC)
8. Data Sharing
We do not sell personal data.
Personal data may be shared only with:
- Technical service providers (hosting, infrastructure)
- Authorities where legally required
9. International Data Transfers
As a globally accessible platform, data may be processed outside your country of residence. Where required, appropriate safeguards are implemented to ensure an adequate level of data protection.
10. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
11. Data Subject Rights
If you are located in the European Economic Area (EEA), you have the following rights:
- Right of access (Art. 15 GDPR)
- Right to rectification (Art. 16 GDPR)
- Right to erasure (Art. 17 GDPR)
- Right to restriction of processing (Art. 18 GDPR)
- Right to data portability (Art. 20 GDPR)
- Right to object (Art. 21 GDPR)
11.1 Exercising Your Rights
You may also withdraw your consent at any time.
To exercise your rights, contact: office@ontoken.io
12. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.
13. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Any changes will be published on this page.
14. Contact
For any questions regarding this Privacy Policy or data protection matters, please contact:
THE ONLIVE L.L.C.
Email: office@ontoken.io